Last Updated: September 2026
At Accessories2Die4, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, we are here to help.
Please read our Return & Refund Policy carefully before initiating a return.
1. Eligibility for Returns
Items may be eligible for return or exchange if:
- The item received is damaged or defective.
- You received the wrong item, size, colour, or product.
- The item is significantly different from the description provided on our website.
- You received an item that is missing parts or accessories included in the original order.
To be eligible for a return, the item must generally:
- Be unused and in its original condition.
- Be returned with its original packaging, tags, labels, and accessories where applicable.
- Not show signs of wear, damage, alteration, washing, or misuse.
- Be accompanied by proof of purchase or a valid order number.
2. Return Period
Customers should contact us within 7-14 days of receiving their order to request a return or exchange.
Returns requested after this period may not be accepted unless the issue involves a defective or incorrect product.
3. Items That Cannot Be Returned
For hygiene, safety, or other reasons, certain products may not be eligible for return or exchange.
These may include:
- Earrings or other products intended for piercing, where applicable.
- Personal or intimate accessories.
- Items that have been worn, used, washed, altered, or damaged by the customer.
- Items without their original packaging or tags, where these are required.
- Clearance or final-sale items, where clearly stated at the time of purchase.
- Gift cards or vouchers.
- Any other item specifically identified as non-returnable on its product page.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number.
- Your name and contact information.
- A description of the problem.
- Clear photographs or videos showing the issue.
- Photographs of the packaging, where relevant.
After reviewing the information, our customer service team will advise you on the next steps.
5. Exchanges
If you would like to exchange an eligible item for another product, size, or colour, please contact us within the applicable return period.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund, store credit, or another appropriate solution.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
If your return is approved, the refund will be processed using the original payment method, depending on the payment method and circumstances of the return.
Please note that the time required for a refund to appear in your account may depend on your bank or payment provider.
7. Return Shipping Costs
If the item is defective or incorrect
Where the return is due to an error on our part, such as receiving an incorrect or defective item, Accessories2Die4 will cover/reimburse the reasonable return delivery cost, subject to our approval.
If you simply change your mind
Where a return is requested because you changed your mind, selected the wrong item, or no longer want the product, the customer may be responsible for the return shipping cost, where applicable.
Original delivery charges may also be non-refundable.
8. How to Request a Return
To request a return, please contact our customer service team through:
Email: shop@accessories2die4.com
Phone/WhatsApp: +2348108779790
Contact Page: Contact us
Please include “Return Request – Order Number” in your message and provide the reason for the return.
Our team will review your request and provide instructions on how and where to return the item.
Please do not send an item back without first contacting us and receiving return instructions.
9. Inspection of Returned Items
All returned items are subject to inspection.
If an item does not meet our return conditions, we reserve the right to reject the return or provide a partial refund where appropriate.
Items that have been worn, damaged, altered, washed, or otherwise used may not qualify for a return.
10. Sale and Promotional Items
Items purchased during special promotions, clearance sales, or marked as “Final Sale” may have different return conditions.
Where special return conditions apply, they will be clearly stated on the relevant product page or during the promotion.
11. Late or Missing Refunds
If your refund has been approved but you have not received it within the expected processing period:
- Check your bank account or payment account.
- Contact your payment provider or bank.
- Contact Accessories2Die4 if the refund still cannot be located.
We will do our best to assist you in resolving the issue.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order is processed or dispatched. However, once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.
13. International Returns
For international orders, customers may be responsible for applicable return shipping costs, customs charges, duties, taxes, or other fees unless the return is due to an error on our part.
International returns may also take longer to process due to shipping and customs requirements.
14. Our Commitment to You
At Accessories2Die4, we value our customers and strive to make every shopping experience simple and enjoyable.
If you have a problem with your order, please contact us. We will review your situation fairly and work with you to find an appropriate solution in accordance with this policy.
15. Contact Us
If you have questions about this Return & Refund Policy or need assistance with a return, please contact us:
Accessories2Die4
Website: www.accessories2die4.com
Email: shop@accessories2die4.com
Phone/WhatsApp: +2348108779790
We appreciate your business and thank you for shopping with Accessories2Die4.