Frequently Asked Questions

We deliver nationwide but are limited to coverage areas of our logistic partners. You can view a full list of our delivery states and costs here. SAME DAY DELIVERY This delivery option is available to customers who make their order before 10am from Monday to Friday. The standard delivery period is within 7 hours every work day of the week. NORMAL DELIVERY For Lagos, standard delivery is within 2-3 working days and cost of delivery is from N800 depending on the location as shown on our shipping methods. For other states, delivery is between 3-7 working days and cost is as shown on our shipping methods. EXPRESS DELIVERY We provide express delivery for customers within Lagos who make other between 10am and 2pm Mondays to Fridays. The standard delivery time is within 4 hours of order placement and cost of delivery is from N1,500 depending on the location. STORE PICKUP This option is available for customers who prefer to pick up their order in any of our store locations nationwide. The store pickup option is available in all our store locations for FREE.
If you’ve chosen Normal delivery within and outside Lagos, you can track your order at every stage of the way on our website– right from our warehouse to your doorstep. To track your order, click on “Track Oder” on our website and enter your Order number to track your order in real time.
If your order hasn’t arrived by the expected delivery date, contact us and we’ll see what’s going on. Have your order confirmation number and item details handy when you call. If you have ordered during one of our sales promotion period, it may get pretty busy, so your delivery might take a little longer to get to you.
Before your item is shipped, our customer care representative would have called you to confirm your order and availability to receive the item. If a customer is not available to receive the item, a call will be placed to reschedule another delivery date. In the case of rescheduling, the customer will bear the cost of delivery.
You can’t change your delivery address for an order you’ve already made. That’s why we advise for you make sure that all your address details are up-to- date. If you change your delivery address in My Account after you’ve made an order, your new address won’t apply until your next order.
Yes, you can pickup your online order at any of our store outlet of your choice for Free. However, we advice customers to specify the store location they will prefer to pick their order from and at a particular date. Customers can pickup their order in any of our store location within 24 hours of purchase.
You can return your order through any GIG Logistics terminal nationwide. Customers within Lagos will be charged 50% of the cost of delivering the item in the first place, while customers returning order outside Lagos will pay the full cost of delivering the item in the first place. All items must be returned in its original packing materials. Your parcel and exchange will be processed within 5 working days.
For hygiene reasons we don’t offer exchanges on pierced or metal plated jewelry if the hygiene seal has been removed. (However, if they’re not of satisfactory quality or if they’re unfit for purpose then it’s OK to return them for exchange after the seal has been broken. Take care not to get any scratch(s) on the item. If you no longer have your packing slip/invoice, or have any questions please call +2348172423341 or email and a customer service representative will be happy to assist you.
We accept Visa, Verve, MasterCard and Bank transfer through secure Paystack payment gateway. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in Naira.
You will be charged when order payment process is verified.
After placing an order you will receive an email from us acknowledging that we have safely received it. Once your order has been shipped, you’ll receive another email with detailed shipping information. You can also click on “Track Order” to track the status of your order.
You are able to make changes to your order up to the point at which you click the “Place Order” button in checkout.
If an item from your order is out of stock you will receive an email notification and you will not be charged for that item. We apologize for any inconvenience this may cause.
We try to carry as much merchandise as possible, but online items may sellout quickly.
You have the option to shop as a guest or create an account if you choose.
My Loves is a wish list that allows you to save products without adding them to your current shopping bag. You can email your My Wish list to share with others.
You must create an account to save and share your wish list and access it on return visits.
Place your item(s) in your shopping bag and click the checkout button. Once in checkout, select “Store” as your delivery option. You can search you’re your preferred store location on our website.
Customer who choose to pickup their orders from any of our store outlets are charged no fee.
We offer next day pickup. You will receive a confirmation email from us once your order has arrived in store. Orders not picked up in store after 3days of arrival will attract daily handling charge(s) of N200.
Please bring a copy of your confirmation email to the store. It contains all the information needed to identify your order. For your protection, you may be asked to present a valid means of identification such as driver’s license, international passport, national identity card, e.t.c.
Use our convenient Store Locator to find the location nearest you.
Most Accessories2Die4 stores are open 8:30 a.m. to 8 p.m. Monday-Saturday and 12 p.m. to 6 p.m. Sunday. However, hours vary by individual store. Please check our store locator or call your local store for its specific store hours.
We constantly look for stars or who are passionate to become one. We have exciting positions from time to time for females only. Visit our careers page and drop your resume and we will get in touch.
Our site is optimized for the following web browsers: Internet Explorer, Firefox, Chrome and Safari. It also opens well on mobile phone but if you have any issue with a particular browser, try another.
When you click on "My Account" to log in you will see a link to reset your password, click on it. You will receive an email notification with detailed instructions.
Please call Customer Service at +2348172423341and provide the error message or number listed on the error page.